Dear Valued Customer, 

The team here at Accuro Homecare are always looking to find ways to improve the support we provide and how we provide them.  

One initiative that we have been working on over the past year is the introduction of our new system and mobile app, Alayacare. Our team of wonderful support workers will be starting to use this fabulous new system as of this Monday the 12th September 2022 

We wanted to communicate this new system roll out to you as you might notice your support worker on their phone a little more at the start and finish of your service while they get use to the new system.  

How will this help you? 

The system is here to help us with training new workers, or supporting current workers, who may not see you very often so that they can deliver the services you receive, the way you like them. It will also help to make sure that your regular workers are delivering your services as we have set out and agreed upon in your service agreement and care plan.  

Alayacare will also help us to keep better records about your supports which will help us to provide you with any supporting information you may need at a plan review to seek additional support.  

We have planned this new system roll out carefully and we don’t expect any issues but if something does go wrong please call us so that we can make sure it doesn’t happen again.  

We want to thank you for your patience and support as we are bringing this new system in, if you have any concerns don’t hesitate to phone the office on (02) 4305 2503. 

Warm Regards, 

Accuro Homecare Team