Dear valued NDIS Customer,
We would like to share some exciting news with you about Accuro Homecare (Accuro). Jaye Giles the current owner of Accuro has decided to retire and on the 3rd of October 2022 Outlook (Aust) Ltd (Outlook), a not-for-profit NDIS service provider, will become the new owner.
Jaye Giles has been the sole owner and Company Director of Accuro since 2018. Jaye’s decision to retire has provided Outlook with the opportunity to further their purpose to create and facilitate sustainable opportunities for people with a disability to live, work and connect within their communities, by purchasing the organisation.
What will remain the same:
- We will continue to provide the same quality services and supports you expect from us in homes and communities across the Hunter and Central Coast region.
- The way you get in touch with us and book services via phone or email will stay the same.
- The people you talk to on the phone will still be based locally.
- The team will all still be located at 247 The Entrance Road, The Entrance NSW 2261.
- The people who support you in your home and to participate in the community will be the same.
- Rachel Willis, the current CEO of Accuro, will continue to lead and be based at Accuro. Rachel’s title will change to Executive General Manager – Community Services and will assume a leadership role across all of Outlook’s Community Services portfolio.
- The service will continue to be known as ‘Accuro Homecare’.
- The fees, charges, terms and conditions that have been set for 22/ 23 FY will stay the same.
What will change:
Outlook will take ownership of the organisation from Monday the 3rd of October 2022. At that time, our legal name will change from:
- Accuro Home and Community Care Pty Ltd (ABN: 63 624 589 957), to
- Outlook (Aust.) Ltd trading as Accuro Homecare (ABN: 84 168 589 417)
Our banking and invoicing details will also change and we will share this information with you over the coming weeks.
- As Accuro will be changing ownership, we will need to set up new Service Agreements and Support & Care Plans with you under the new name.
Over the next 2 weeks our team will be working through the necessary changes and will be in touch with you to discuss setting up your new agreements and plans, as well as go through any queries you may have - we promise to make things as simple as possible. In the meantime, if you have any questions or would like to talk through any of the changes, please get in touch with the team at Accuro on (02) 4305 2503 / 1300 554 983, we are only too happy to help.
About Outlook:
Operating in Victoria and Queensland, Outlook has been providing services to people with disability for over 50 years and supports its customers to achieve their goals and aspirations by delivering a diverse range of services and opportunities according to their needs.
Outlook provides services under the National Disability Insurance Scheme (NDIS), Commonwealth Disability Employment Service (DES) Program and operates one of the largest social enterprises in Australia, which creates meaningful employment opportunities for people that experience barriers to employment. Further information is included with this letter and can be found at https://www.outlookaust.org.au/.
We look forward to continuing to serve you and delivering the high-quality services you expect from us.
Yours faithfully,
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Jaye Giles Director, Accuro Homecare |
Rachel Willis CEO, Accuro Homecare |
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Sam Sondhi CEO, Outlook (Aust) Ltd |
Anne McCormick Deputy CEO, Outlook (Aust) Ltd |
As an inclusive, safe, and respectful organisation which celebrates diversity and actively supports the inclusion of children, young people, and adults from LGBTIQ+ communities, people with disabilities, people from diverse cultural and linguistic backgrounds and people with diverse religious beliefs or affiliations.